Shipping & returns

DELIVERY

Unless otherwise agreed, goods shall be delivered to the customer, at the supplier’s premises.

Any delivery note (copy or original) or waybill signed by the customer and/or its authorised representative and/or its nominated agent and held by Even Flow Trade, shall be prima facie proof that delivery was made to the customer.

Even Flow Trade shall be entitled to split the delivery of the goods ordered in the quantities and on the dates it decides with the prior consent of the customer, which consent shall not be unreasonably withheld.
In the event of the customer choosing to engage its own third party to transport the goods, the customer indemnifies Even Flow Trade against any claims of any nature whatsoever that may arise from such an agreement.

Even Flow Trade is entitled to engage a third party on its behalf to transport all goods purchased by the customer to the delivery address stipulated by the customer and the associated charge will be reflected on the customer invoice.

Should the customer wish to receive delivery of the goods by a more expensive method of transportation than that normally used by Even Flow Trade, the customer shall make such request in writing and, in the event that Even Flow Trade agrees to arrange such special delivery the additional charges shall be debited to the customer’s account and shall be payable by the customer.

Even Flow Trade does not guarantee that the goods will be dispatched or delivered on any particular date and time, and the customer shall have no claim against Even Flow Trade in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any goods ordered and/or services rendered, nor may the customer cancel any order by reason of such reasonable delay.

Short deliveries or goods damaged in transport must be reported to Even Flow Trade head office within 24 (twentyfour) hours of receipt.

All goods taken on an evaluation, approval or demonstration basis or all goods taken on consignment by the customer are deemed sold to the customer within 5 (five) working days of issue if not returned to Even Flow Trade in a perfect condition in the original packaging and with all accessories and manuals intact.

Even Flow Trade reserves the right to charge delivery charges, as and when necessary.

RETURNED GOODS

Whilst Even Flow Trade is under no obligation to accept the return of goods, the customer may apply to Even Flow Trade for permission to return goods within 7 working days from purchase – such goods must be returned to the offices of Even Flow Trade at the Customer’s own cost. Strictly no cash refunds are possible.

The customer may return any defective goods to the premises of Even Flow Trade or its nominee at the customer’s own cost. Even Flow Trade undertakes to replace such goods with items of the same or similar specification, or repair to working order. No refunds will be considered in respect of the return of defective goods.

Even Flow Trade reserves the right to offset the value of any goods accepted for the return against any amounts due by the customer. The customer has 90 (ninety) days in which to collect their returned/repaired goods.

In the event of a cancellation of an order by the customer or goods accepted for return by Even Flow Trade, Even Flow Trade reserves the right to charge a handling fee of up to 50% (fifty per cent) on the value of the order cancelled or goods returned. Strictly no cash or electronic transfer refunds